Refunds Policy for Al Maqsood Autocare LLC
Effective Date: 22 October 2024
At Al Maqsood Autocare LLC, we strive to provide high-quality end-to-end car repair services for all our customers in the UAE. Your satisfaction is our top priority. However, if you are not fully satisfied with our services, we are committed to making it right. This Refunds Policy outlines the process, conditions, and timeframes for requesting a refund or return, ensuring a clear and fair resolution for both parties.
1. Eligibility for Refunds
Refunds are available under the following circumstances:
- Service Issues: If there is a clear error in the service provided, or if the issue persists after the repair or maintenance.
- Defective Parts: If any parts installed during the service are found to be faulty or defective within the warranty period.
- Unperformed Services: If a service was paid for but not performed, or only partially performed due to no fault of the customer.
Please note that custom or personalized services, such as specific car modifications, may not be eligible for a refund unless the work is faulty or defective.
2. How to Initiate a Return or Refund
If you are not satisfied with the service or parts provided, you can initiate a return or refund by following these steps:
- Contact Us: Please send an email to info@almaq-autocare.com or call our customer support at +971 (phone number) within 7 days of receiving the service.
- Provide Details: In your communication, include your service receipt, a brief description of the issue, and any supporting documentation or images to help us better understand your request.
- Review and Response: Once we receive your request, our customer support team will review the details and respond within 3 business days to provide further instructions or resolution.
3. Conditions for Refunds
To ensure fair treatment for both our customers and business, refunds will only be processed under the following conditions:
- Valid Proof of Purchase: You must provide a valid receipt or proof of purchase for the service or parts in question.
- Service Inspection: We may require the vehicle to be brought back to our service center for inspection before processing a refund or redoing the service.
- Part Returns: For any defective parts, the item must be returned in its original condition, and no refunds will be issued for items that have been altered, misused, or damaged by the customer.
4. Non-Refundable Items and Services
The following are not eligible for refunds:
- Custom or Modified Services: Personalized modifications to the vehicle that were completed as per customer specifications.
- Labor Fees for Non-Issued Services: If the customer decides not to proceed with a service after work has begun, labor fees for the work already performed will not be refunded.
- Inspection Fees: Diagnostic or inspection fees are non-refundable, as they are charged for the time and expertise provided during the assessment.
5. Refund Processing Timeframes
Once your refund request has been approved, the following timeframes apply:
- Service Refunds: Refunds for services will be processed within 7-14 business days after the request is approved.
- Parts Refunds: Refunds for defective parts will be issued within 7-14 business days after the defective part is returned and inspected.
- Payment Method: Refunds will be issued using the same payment method used for the original transaction (e.g., credit card, bank transfer, etc.). Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
6. Costs and Fees
- Return Shipping Costs: If parts need to be returned, the customer is responsible for the return shipping costs unless the part is defective or the return is due to an error on our part.
- Restocking Fees: For returned parts that are not defective, a restocking fee of up to 10% of the part’s value may apply.
- Cancellation Fees: If you cancel a confirmed service less than 24 hours before the appointment, a cancellation fee may be charged.
7. Warranty Coverage
Some parts installed during our services may be covered under a manufacturer’s warranty. In such cases, the warranty terms will be provided at the time of the service, and any warranty claims should follow the manufacturer’s guidelines. Refunds for warranty-covered parts may require a longer processing time due to third-party verification.
8. Customer Support Contact Information
If you have any questions or concerns regarding our refunds policy, feel free to reach out to us using the following contact details:
- Email: info@almaq-autocare.com
- Phone: +971 (phone number)
- Address: 32 – 2 3c St, Umm Ramool, Dubai, United Arab Emirates
9. Changes to this Refunds Policy
We may update this Refunds Policy from time to time to reflect changes in our services, products, or applicable laws. Any changes will be posted on this page, and your continued use of our services after such changes will constitute your acceptance of the updated policy. We encourage you to review this policy periodically.
By providing a clear and fair refunds policy, we aim to ensure transparency and maintain trust with our customers. Thank you for choosing Al Maqsood Autocare LLC for your car repair needs.